SEBI Mandated Disclosure

Grievance Redressal / Escalation Matrix

The following information is being provided as mandated by the Securities and Exchange Board of India (SEBI). In case of any grievances, you are encouraged to contact our customer care. Rest assured, we will work on your complaint with the utmost attention and resolve it as soon as possible. In case your issue is not resolved within 21 days, you can also file a complaint on the SCORES platform - https://scores.sebi.gov.in/.

Escalation Matrix

Designation	Contact Person	Address	Contact No.	Email	Working Hours
Customer Care	Manasa Vedula	Elystar Investment Management Private Limited, 1st Floor, Parinee Crescenzo, 1B - Awfis Coworking Space, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051, India	022-48932223	hello@elystarinvest.com	10 AM to 5 PM (Mon-Fri, excluding Market Holidays)
Head of Customer Care	Manasa Vedula	Elystar Investment Management Private Limited, 1st Floor, Parinee Crescenzo, 1B - Awfis Coworking Space, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051, India	022-48932223	customercare@elystarinvest.com	10 AM to 5 PM (Mon-Fri, excluding Market Holidays)
Compliance Officer	Manasa Vedula	Elystar Investment Management Private Limited, 1st Floor, Parinee Crescenzo, 1B - Awfis Coworking Space, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051, India	+91-77770 14070	compliance@elystarinvest.com	10 AM to 5 PM (Mon-Fri, excluding Market Holidays)
CEO	Dr. Satya Gautam Vadlamudi	Elystar Investment Management Private Limited, 1st Floor, Parinee Crescenzo, 1B - Awfis Coworking Space, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051, India	+91-77770 69260	ceo@elystarinvest.com	10 AM to 5 PM (Mon-Fri, excluding Market Holidays)
Principal Officer	Venkateswara Rao Gunda	Elystar Investment Management Private Limited, 1st Floor, Parinee Crescenzo, 1B - Awfis Coworking Space, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051, India	+91-97691 29025	principal@elystarinvest.com	10 AM to 5 PM (Mon-Fri, excluding Market Holidays)

Two-Level Review of Grievances

Level 1	Investor can lodge a complaint directly with the Investment Adviser, who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.
Level 2 - SCORES	If unresolved, the investor may escalate the complaint on SCORES 2.0, SEBI’s centralized web-based grievance redressal system, at scores.sebi.gov.in. First review is done by the designated body (IAASB), second review is done by SEBI.
SMARTODR	If the investor is not satisfied with the resolution provided, they have the option to file the complaint/grievance on the SMARTODR platform for resolution through online conciliation or arbitration.
Physical Complaints	Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.