Grievance Redressal / Escalation Matrix
The following information is being provided as mandated by the Securities and Exchange Board of India (SEBI). In case of any grievances, you are encouraged to contact our customer care. Rest assured, we will work on your complaint with the utmost attention and resolve it as soon as possible. In case your issue is not resolved within 21 days, you can also file a complaint on the SCORES platform - https://scores.sebi.gov.in/.
Grievance Redressal / Escalation Matrix
| Details of designation | Contact Person Name | Address | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Manasa Vedula | Elystar Investment Management Private Limited, 91Springboard BKC, Kagalwala House, CST Road,Kalina, Mumbai, Maharashtra 400098, India | 022-48932223 | hello@elystarinvest.com | 10 AM to 5 PM (Monday to Friday excluding Market Holidays) |
| Head of Customer Care | Manasa Vedula | Elystar Investment Management Private Limited, 91Springboard BKC, Kagalwala House, CST Road,Kalina, Mumbai, Maharashtra 400098, India | 022-48932223 | customercare@elystarinvest.com | 10 AM to 5 PM (Monday to Friday excluding Market Holidays) |
| Compliance Officer | Manasa Vedula | Elystar Investment Management Private Limited, 91Springboard BKC, Kagalwala House, CST Road,Kalina, Mumbai, Maharashtra 400098, India | +91-77770 14070 | compliance@elystarinvest.com | 10 AM to 5 PM (Monday to Friday excluding Market Holidays) |
| CEO | Dr. Satya Gautam Vadlamudi | Elystar Investment Management Private Limited, 91Springboard BKC, Kagalwala House, CST Road,Kalina, Mumbai, Maharashtra 400098, India | +91-77770 69260 | ceo@elystarinvest.com | 10 AM to 5 PM (Monday to Friday excluding Market Holidays) |
| Principal Officer | Venkateswara Rao Gunda | Elystar Investment Management Private Limited, 91Springboard BKC, Kagalwala House, CST Road,Kalina, Mumbai, Maharashtra 400098, India | +91-97691 29025 | principal@elystarinvest.com | 10 AM to 5 PM (Monday to Friday excluding Market Holidays) |
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